Refund and Returns Policy

Business Name: Glamour Retail
Last Updated: October 21, 2026

At Glamour Retail, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions and procedures for requesting a return, replacement, exchange, cancellation, or refund for products purchased through our website.

By placing an order on our website, you agree to the terms outlined below, subject to applicable consumer protection laws.

1. Return Eligibility

Products may be eligible for return or replacement if:

  • You receive a damaged or defective product.

  • You receive a product different from the one ordered.

  • Your package is delivered empty or a product is missing.

  • The product received does not match its advertised description or agreed specifications.

  • Another return or refund situation is covered by applicable law or a specific product policy.

All requests are subject to verification and the applicable conditions of this policy.

2. Mandatory Unboxing Video

Important: Always record an unboxing video while opening your package.

An unboxing video is compulsory when submitting a claim for a wrong, empty, missing, or damaged product.

To help us verify your claim:

  • Start recording before opening the shipping package.

  • Record the package and shipping label clearly.

  • Show the opening of the package and the product received.

  • Ensure that the video is continuous, clear, and unedited wherever possible.

  • Keep the original packaging, shipping label, and product until the claim is resolved.

Claim reporting deadline: Claims for wrong, empty, missing, or damaged products must be reported to Glamour Retail within 24 hours of delivery, along with the unboxing video and relevant order details.

Please contact our support team as soon as possible if you discover an issue with your order.

The unboxing video and reporting deadline are intended to assist claim verification and do not override any rights or remedies available under applicable consumer protection laws.

3. Non-Returnable Products

Certain products may not be eligible for return or exchange, except where required by applicable law. These may include:

  • Products specifically marked as non-returnable on their product pages.

  • Personal care or hygiene products where return restrictions are applicable.

  • Products damaged after delivery due to misuse, improper handling, or unauthorised modification.

  • Products returned without their original accessories, labels, or packaging where these are reasonably necessary for verification.

These exclusions do not remove applicable consumer rights in cases involving defective, incorrect, misrepresented, or otherwise legally returnable products.

4. How to Request a Return or Replacement

To request a return, replacement, or refund:

  1. Contact us at contact.GLAMOURRETAIL@GMAIL.com or info@glamourretail.in.

  2. Provide your order number, registered email address, and contact number.

  3. Explain the reason for your request.

  4. Attach clear photographs of the product and packaging, where relevant.

  5. For wrong, empty, missing, or damaged products, provide the required unboxing video and report the issue within 24 hours of delivery.

  6. Follow the instructions provided by our customer support team.

We may request additional information reasonably necessary to verify the claim.

Please do not ship a product back before receiving return instructions from our support team.

5. Return Inspection and Approval

After receiving your request, our team will review the submitted details and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement of the affected product.

  • Return and refund of the eligible order.

  • Refund of the affected product or missing item, where appropriate.

  • Another suitable remedy as required by applicable law.

We will communicate the outcome and any required next steps to you.

6. Refund Policy

Refunds may be available in the following circumstances:

  • An eligible return has been approved.

  • A product is confirmed to be damaged, defective, incorrect, or otherwise eligible for a refund.

  • An order is cancelled successfully before dispatch, where applicable.

  • An order cannot be fulfilled or delivered and a refund is due.

  • A refund is otherwise required under applicable law.

Refund eligibility depends on the circumstances of the order and the applicable legal requirements.

7. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment method or payment service provider.

The time taken for the amount to appear in your account may vary depending on the payment provider, bank, and payment method.

We will provide relevant refund confirmation or transaction details where available. Refunds will be processed within the period required by applicable law and the terms applicable to the transaction.

8. Shipping Charges for Returns

Where a return or replacement is approved:

  • If the issue is attributable to an incorrect, defective, damaged, or otherwise non-conforming product supplied by us, the applicable return shipping costs will be handled in accordance with applicable law and the resolution communicated to the customer.

  • For other eligible returns, any applicable return shipping charges will be communicated before the return is arranged.

  • Customers should not pay unexpected return charges without first confirming the arrangements with our support team.

Original shipping charges, where applicable, will be refunded in accordance with the circumstances of the claim and applicable law.

9. Order Cancellation

Customers may request cancellation by contacting our support team as soon as possible.

Cancellation requests may be accepted before dispatch, subject to order status and applicable law.

If an order has already been dispatched, cancellation may no longer be possible through the normal cancellation process. The customer may contact us for further instructions regarding delivery, return, or refund eligibility.

If Glamour Retail cancels an order or cannot fulfil it, any refund due will be processed in accordance with applicable law.

10. Exchanges and Replacements

An exchange or replacement may be offered for eligible products, subject to product availability and the circumstances of the claim.

If the original product is unavailable, we will communicate the available options, which may include an eligible refund.

Customers must follow the return instructions provided by our support team.

11. Incorrect Delivery Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact information.

If delivery fails because of an incorrect address, unavailable recipient, or other circumstances attributable to the customer, additional shipping or redelivery arrangements may be discussed where permitted by law.

This provision does not apply where the delivery failure is attributable to Glamour Retail or where a different remedy is required under applicable law.

12. Fraud Prevention and Claim Verification

Glamour Retail may verify order records, shipment information, package photographs, unboxing videos, and other relevant evidence when reviewing a return or refund request.

We reserve the right to investigate suspected fraudulent or misleading claims. Any decision will be based on the available evidence and applicable legal requirements.

A claim will not be rejected solely to avoid a valid consumer obligation.

13. Contact Us

For questions or assistance regarding returns, replacements, cancellations, or refunds, please contact us:

Business Name: Glamour Retail

Customer Support: contact.GLAMOURRETAIL@GMAIL.com

General Enquiries: info@glamourretail.in

Please include your order number and a description of the issue so that our team can assist you efficiently.

Thank you for shopping with Glamour Retail.